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• Warrington
• Posted 17th Aug 2010
• 
• Posted by: Hot Recruitment Consultants Ltd
• Salary: £18500 - £21000 per annum
• Job Type: Permanent
• Address: 54 CLARENDON ROAD
  WATFORD
  HERTFORDSHIRE,
  WD17 1DU
  
• Contact: 01923 431789
• Reference: 2548
• This job has been viewed 230 times since it was posted.

Job Description

Our client sells and services some of the most prestigious vehicle brands in the world and an exciting opportunity has arisen for an experienced motor trade service advisor to provide the highest levels of customer service on the Service Reception desk and act as an ambassador of the brand at all times.

You will ensure that there is good communication between technicians and customers, making sure vehicles are ready on time and to the agreed standard.

The Role:

• €¢ To ensure the service customers receive prompt, courteous and effective repair of their vehicles within the guidelines of the policies and procedures of the dealership.

• €¢ To liaise with the Workshop Foreman regarding the most effective way of carrying out the work required, taking account of the skills of the workforce, the priorities of the business and the cost implication.

• €¢ To ensure all work is correctly invoiced and payment received, handling customer queries courteously and within company policy at all times.

• €¢ To maintain close liaison with customers, to ensure maximum customer retention.

• €¢ To ensure effective collection and delivery of customers’ vehicles including administering hire / loan cars as required.

• €¢ To be responsible for the standards of appearance, safety and discipline and work within the department.

The Person: This is very hands-on role and the person appointed will:

• €¢ have good mechanical knowledge of cars and parts

• €¢ be able to provide outstanding customer service

• €¢ have excellent communication, organisation and inter-personal skills

• €¢ have good attention to detail

• €¢ be flexible and possess a GSoH

The position offers excellent terms including a basic of £18,500 with an ote of £21,000, generous holiday allowance, pension and life assurance schemes along with fantastic career development opportunities.

Automotive Service Advisor experience is essential and applications will only be considered if we are provided with a full CV, detailing your work history which must include employer details, dates of employment and a full description of your duties. Please note, only suitable applicants will be contacted and incomplete CVs will not be considered.

We look forward to hearing from you!